> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.riderly.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What is the cancellation policy?

It depends on the motorbike in question, since not all of our offices have the same conditions. There are 4 cancellation policies on Riderly:

###### Free cancelation
* Up to 48 hours before: 100% refunded

###### Flexible
* Up to 7 days before: 100% refunded

###### Strict 
* Up to 15 days before: 100% refunded

###### Non-refundable
* 15 days or more: 0% refunded

The cancellation policy will be clearly stated in the motorcycle details page, the checkout page, and on your rental voucher after booking. 

![Rental Conditions Example](https://storage.crisp.chat/users/helpdesk/website/978d093cce967800/screenshot-2022-03-21-at-18030_fphwjq.png)

Before requesting cancellation, make sure to check the policy for your booking. Once the cancellation within the refund period is completed, the refund will be issued immediately. It usually takes between 3-10 days for the funds to settle back in your account depending on you card provider. 

| For additional information, read "Cancellation policies explained", "How can I cancel?", and "What happens in case of COVID cancellation issues" articles