• Do I need an International Driving Permit (IDP)?

  This depends on the country where your license was issued, and the location where you are going to rent the motorbike. Usually, if your license is not written in the language of the country where you are planning to rent, then it's a good idea to assume you need an IDP. Citizens of EU are not required to posses an IDP within the countries of the Union, but Non-EU license holders usually are. You should always make sure to research with your license country of issue about the legal requirementsPopular

• Where can I find your office location?

  Riderly has rental partners all over the world, and it's not uncommon for us to have multiple partners in the same city. Therefore the pickup will very much depend on the vehicle you are interested on. You can see the location for each motorbike on our platform in their detail view page. Example Office Location Once you make a reserPopular

• Can I leave my passport instead of paying the security deposit?

  Some local offices accept passports as a security deposit instead of money, but that it's not always the case . If leaving the passport instead of paying is possible, it will be stated in the "Rental Policy" section. You can find it by scrolling down the page of the motorcycle you are interested in, and check if it's specified there.Some readers

• How much fuel will be on the motorcycle when I collect it?

  Our rental partners always aim to provide you with a full tank of petrol. However this might not always be possible, especially during the high season, when there are very short vehicle turnaround times. Having said that, you will always have enough fuel to get you to the nearest petrol station! Some local offices offer rental addons which guarantee a full tank upon collection, if this is available, it will be displayed on the addons section for the motorbike you viewing. You are expected to rFew readers

• Can I cross the border with the motorbike into a different country?

  This is not always the case, so please be sure to check the rental conditions for the motorcycle you are interested in. If the rental allows crossing country borders for your safety, let the local office know you are planning to do so if this is the case so they are aware. Example: Border crossing allowed Some locations require an additional fee to be payable in order to allow you to cross borders. This iFew readers

• What happens if I get a flat tire?

  Normally, repairing flat tyres is at the responsibility of the driver. However the first thing to do is to contact the local rental agency. They will be able to guide you and put you in touch with the recovery services and/or arrange for someone to come and help you. When you make a booking you will be able to see on the "Addons" section if breakdown assistance is included in the rental.Few readers

• Am I guaranteed to get the same bike model I reserved?

  Yes, you are, but also, life happens... Our rental partners always try their best to provide the same year and model motorcycle you booked. However in the rare event of your selection not being available they do reserve the right to provide you with an alternative motorcycle of similar size, year, model and price. Some of our rental partners offer a "Bike Model Guaranteed" add-on which absolutely guarantees you get the exact model you booked. 🙂 (https://storage.crisp.chat/users/helpdesk/Few readers

• Is additional passenger helmet included?

  Additional passenger helmet is sometimes included for free, available for an extra charge, or, in rare cases, not available at all. Usually, most of our offices offer additional helmets, but it will depend on the vehicle and the location where you are planning to rent. You can see if the "Passenger Helmet" addon is included for free or an extra charge on each motorbike page in "Included in the price" and "Available Add-ons" sections. If the addon is not listed at all, that means that the localFew readers

• Can I add an additional driver?

  In most cases you can! You are able to view if this option is available (either free or as an extra) by scrolling down to the "addons" section of the motorbike you are viewing. This can change from motorcycle to motorcycle, so make sure before placing a booking that the option is actually available. Example: Additional driver optionFew readers

• Is there a number of kilometeres/mileage limit per day?

  Usually there is no mileage limit for scooters and smaller motorcycles. For motorbikes over 300cc in most cases have a limit per day and the excess mileage is charged extra. Whichever the case, it will be clearly stated on the motorbike details page, so make sure to check the "Rental Policy" section. Example: Unlimited kilometeres per day Example: Extra charge kilometeres per day (https://storageFew readers

• What if my motorcycle breaks down during the rental?

  The first thing to do is to contact the local rental agency, you will find their number at the bottom of your rental voucher. They will be able to guide you and put you in touch with the recovery services and/or arrange for a replacement motorcycle. When you make a booking you will be able to see on the "Addons" section if breakdown assistance is included in the rental, or if its an additional extra. On most occasions if the damage is down to a mechanical malfunction not caused by user error,Few readers

• What if a motorcycle gets scratched or damaged?

  In case of any accident, make sure to contact the rental office first and share the details. For any damages of a vehicle during the rental period made by you or a third party, the local office might make a deduction according to the security deposit amount to cover the damage value.Few readers

• Is a helmet included for free?

  Drivers helmet in most cases is included for free, but not all of our offices have it so it will depend on the location and the motorbike and you choose to rent. Sometimes the helmet is available for an extra charge or not included at all. Below each motorbike there are "Included in the price" and "Available Add-ons" sections where you can see if the helmet is included for free or an additional charge. If it is not listed at all, that means that the local office doesn't provide helmets. ExaFew readers

• How long for the security deposit to be refunded?

  The security deposit is managed by the local rental office in accordance to the contract you sign when collecting the vehicle. At the end of the rental, the local office will release the security deposit and it usually will settle back in your account within 5 to 10 working days depending on your card/banking institution.Few readers

• What happens in case of an accident?

  First, make sure everyone is ok, and get any medical attention if required - your health comes first. As soon as you are able to, make sure to contact the local rental office and they will give you further instructions. Depending on the nature of an accident, there may be extra costs taken out from the security deposit for the motorcycle damage compensation. To avoid accidents, always make sure to drive safely and respect the local traffic rules.Few readers

• Where can I find the phone number of the rental office?

  If you don't have a reservation yet, and need to speak to a member of the team, the best way is to reach out through the chat, or alternatively, call one of the numbers on our contact us page The phone number of the office is listed in your reservation rental voucher that you received by email. Local office contact details If you created an accFew readers

• Can I use my own motorcycling gear/equipment?

  Yes, you can! Or you you prefer most of the local rental offices might be able to provide it for you. Just make sure to always check the rental conditions and add-ons available on the motorcycle or scooter you are interested in. Example extra addonsFew readers

• What if I lost the motorbike keys?

  Make sure to contact the local office right away. They will give you the guidelines what do to next.Few readers